24/7 AI receptionist · Auto repair · Detailing · Tire & service
Your techs stay under the hood. The phone still gets answered.
Service writers can't quote a brake job, check a car in and answer line two at the same time. Pulse FrontDesk takes the overflow and after-hours calls, gets the vehicle details right and hands your team a ready-to-book request.
What a missed call costs a automotive business.
- 1
Calls ring out during rush hours
Drop-off and pick-up windows are when the phone is busiest and the counter is most crowded. A caller who reaches voicemail calls the next shop.
- 2
Half the intake is missing
"My car's making a noise" isn't a work order. Without year, make, model and symptoms, someone has to call back before anything can be scheduled.
- 3
After-hours demand goes to waste
People think about their car at night and on weekends. If nobody answers then, the request goes to whoever does.
One call, start to finish, handled the way your team would.
Illustrative sample using a fictional business, Northside Auto Care. The live demo is the real thing.
Northside Auto Care
Sample call- AI receptionist
Thanks for calling Northside Auto Care, this is the front desk. How can I help?
- Caller
Hi, my brakes started grinding this morning. Can someone look at it this week?
- AI receptionistCaptures vehicle
Sorry to hear that. Grinding usually means it should be checked soon. What's the year, make and model?
- Caller
2019 Honda CR-V.
- AI receptionistSafety check
Got it. Is it still safe to drive, or would you like the team to talk to you about a tow?
- Caller
It drives fine, just loud.
- AI receptionistRequest, not a promise
Okay. Would a Wednesday or Thursday morning drop-off work? I'll note your preference and the service team will confirm the time.
Record sent to your team
- Vehicle
- 2019 Honda CR-V
- Concern
- Brake grinding, drivable
- Requested
- Wed/Thu morning drop-off
- Next step
- Service writer confirms
What it asks
- 1Year, make, model (and mileage when relevant)
- 2Symptoms, warning lights, and when it started
- 3Is it safe to drive, or is a tow needed?
- 4Preferred drop-off window and wait vs. leave
- 5Returning customer? Name and best callback number
Starting set. Your real questions are written with you during implementation.
Your team stays in control of what matters.
When it hands off to a person
- Vehicle unsafe to drive or stranded
- Fleet or commercial accounts
- Warranty disputes or complaints
Escalation rules, transfer numbers and on-call schedules are set by you and tested before go-live.
Systems we can connect
- Tekmetric
- Shopmonkey
- Mitchell 1
- Google Calendar
Common systems in automotive. Each integration is confirmed technically and scoped in your proposal. Until it's live and verified, requests go to your staff to confirm.
How it runs for automotive.
- 01
Answer
Overflow and after-hours calls answered with your shop's hours, services and approved policies.
- 02
Qualify
Vehicle, symptoms, drivability and timing captured in the order a service writer needs them.
- 03
Book / Route
Drop-off requests go to your scheduler. Tows, fleet accounts and upset customers go straight to a person.
- 04
Follow up
Callers who hang up mid-intake get a follow-up so the job isn't lost (with consent and SMS registration).
- 05
Measure
Calls → requests → confirmed drop-offs → repair orders, reconciled against your shop system.
Call Northside Auto Care right now.
A live voice conversation with the automotive demo agent, in your browser.
Automotive questions
Talk through your automotive calls.
A 20-minute consultation: we look at your call types, show you the agent working for a business like yours, and tell you plainly whether it fits.
- Google Meet, 20 minutes
- No obligation, no pitch deck
- Straight answer on fit
Booking is handled by Calendly at https://calendly.com/emmanueldessallien/ai-front-desk-business-demo