From first call to a front desk that runs itself.
What happens at each step, who does the work, and what we need from you. Most of the work is on our side.
Book a consultationPre-call briefing (2:52). Uses an auto repair shop as the example, with captions.
Six steps. No surprises.
- 01
20-minute fit call
You + PulseWe look at your call volume, what happens to unanswered calls, and how you schedule work. You hear the agent working for a business like yours. If the numbers don't support it, we tell you.
What we need from you
- Rough weekly call volume
- How calls are handled today
- 02
Call audit & written proposal
PulseWe map your call types, questions, escalation rules and systems, check which integrations are technically possible, and send a written proposal with scope, minutes, costs and data terms.
What we need from you
- Access to someone who knows the phones
- List of tools: calendar, CRM, shop or booking software
- 03
Build
PulseWe write the call flows around your services and hours, configure the agent's voice and tone, set routing, handoffs and notifications, and connect the integrations in scope.
What we need from you
- Approved business information
- Transfer numbers and on-call rules
- 04
Test & approve
You + PulseRealistic and adversarial test calls, including edge cases, emergencies and off-script callers. You hear it and approve the behaviour before it touches a real customer.
What we need from you
- 30 minutes to make test calls
- Sign-off on behaviour
- 05
Go-live
PulseForwarding switches on for the agreed scope, often after-hours and overflow first. We monitor closely while it settles in.
What we need from you
- Forwarding change on your phone line (we guide you)
- 06
Monthly management
PulseMonitoring, failure investigation, quality reviews with your team, updates to answers and flows, and a monthly report from inquiry to booking.
What we need from you
- A short monthly review
$3,000 to build it. $997/month to run it.
The founding-client offer. Minutes, provider costs, integration scope and data terms are confirmed in your written proposal before you commit.
Every call answered. Every caller heard.
A 20-minute consultation: we look at your call types, show you the agent working for a business like yours, and tell you plainly whether it fits.
- Google Meet, 20 minutes
- No obligation, no pitch deck
- Straight answer on fit
Booking is handled by Calendly at https://calendly.com/emmanueldessallien/ai-front-desk-business-demo