24/7 AI receptionist · HVAC · Plumbing · Electrical · Roofing
No-heat calls at 9pm shouldn't go to voicemail.
When a furnace quits or a pipe bursts, the homeowner calls until someone answers. Pulse FrontDesk answers, separates true emergencies from routine work, checks the address against your service area and routes each call to the right next step.
What a missed call costs a home services business.
- 1
Emergencies come in after hours
The calls worth the most often arrive when the office is closed, and an answering service that only takes a message loses the job.
- 2
Dispatch needs triage, not messages
Your on-call tech needs to know: no heat or no cooling? Active leak? Gas smell? In your service area? A voicemail answers none of that.
- 3
Seasonal peaks swamp the office
The first heat wave or cold snap triples call volume overnight. Hiring for the peak is expensive, and missing it is worse.
One call, start to finish, handled the way your team would.
Illustrative sample using a fictional business, Summit Air & Plumbing. The live demo is the real thing.
Summit Air & Plumbing
Sample call- AI receptionist
Summit Air & Plumbing, this is the front desk. What's going on today?
- Caller
Our furnace stopped working and it's getting cold. Can someone come out?
- AI receptionistSafety first
I'm sorry, let's get this moving. Do you smell gas anywhere in the house?
- Caller
No, nothing like that. It's just blowing cold air.
- AI receptionistService-area check
Okay, good. What's the zip code at the property?
- Caller
80211.
- AI receptionistUrgency scoring
That's in our service area. Are there young kids or anyone elderly in the home? It helps the on-call tech prioritise.
Record sent to your team
- Issue
- No heat, no gas smell
- Location
- 80211 · in area
- Priority
- Urgent · vulnerable occupants
- Next step
- Routed to on-call tech
What it asks
- 1What's happening: no heat/cooling, leak, no hot water, other?
- 2Safety screen: gas smell, sparking, flooding
- 3Property zip code (service-area check)
- 4Homeowner, renter or property manager?
- 5System age or brand, if known; maintenance plan member?
- 6Best time window and callback number
Starting set. Your real questions are written with you during implementation.
Your team stays in control of what matters.
When it hands off to a person
- Gas smell or electrical hazard: 911 and gas utility first
- Active flooding
- No heat with vulnerable occupants
Escalation rules, transfer numbers and on-call schedules are set by you and tested before go-live.
Systems we can connect
- ServiceTitan
- Housecall Pro
- Jobber
- Google Calendar
Common systems in home services. Each integration is confirmed technically and scoped in your proposal. Until it's live and verified, requests go to your staff to confirm.
How it runs for home services.
- 01
Answer
24/7 answering with your service area, trade list, after-hours fees and emergency policy.
- 02
Qualify
Safety screen first, then issue type, zip, occupant risk and equipment details.
- 03
Book / Route
Emergencies route to on-call. Routine work becomes a booking request in your field-service software.
- 04
Follow up
Maintenance-plan reminders and unfinished requests get consent-based follow-up.
- 05
Measure
Calls → dispatched jobs → invoices, with emergency vs routine split by month.
Call Summit Air & Plumbing right now.
A live voice conversation with the home services demo agent, in your browser.
Home services questions
Talk through your home services calls.
A 20-minute consultation: we look at your call types, show you the agent working for a business like yours, and tell you plainly whether it fits.
- Google Meet, 20 minutes
- No obligation, no pitch deck
- Straight answer on fit
Booking is handled by Calendly at https://calendly.com/emmanueldessallien/ai-front-desk-business-demo