The call is where it starts. The system is what you're buying.
Plenty of tools can answer a phone with AI. Pulse FrontDesk is the managed system around the call: what gets asked, where it goes, who follows up, and whether it became paid work.
- 01
Answer
Every call picked up
Overflow, lunch-hour and after-hours calls are answered in your business's voice, with your approved information, 24 hours a day.
- 02
Qualify
Your questions, asked well
The agent asks your intake questions one at a time, so your team gets a structured record, not a voicemail.
- 03
Book / Route
The right next step
Bookable requests go to your calendar or booking system. Urgent or high-value calls go to the right person on your team.
- 04
Follow up
Nothing left hanging
Missed calls and unfinished requests get a consent-compliant follow-up, so interested callers don't go to the next business on the list.
- 05
Measure
Proof, not guesses
Track every inquiry from first ring to booking, attendance and paid work, using your own records as the source.
We run your business's
call-to-booking funnel
1 Answer & Qualify
Calls answered, 24/7
Caller type is identified first, so each call is handled the right way.
Callers qualified on your criteria
Your questions, asked one at a time. No more time lost on bad-fit calls.
2 Book & Route
Intake specific to your services
The right details for each job type, captured the same way every time.
Bookings requested on the call
Bookable requests go to your calendar or booking system once it's connected.
Urgent calls go to a person
Emergencies, VIPs and complex calls are routed to your team immediately.
3 Follow up & Measure
Summary to your team
Caller, reason, urgency and next step, emailed after every call.
Follow-up & CRM sync
Consent-based follow-up texts and CRM records, once integrated.
New customer
Existing customer
Vendor or supplier
Job applicant
Service needed:
Furnace repair
Zip code:
80211 · in area
Urgency:
No heat · vulnerable occupant
Ready to book
Booking requestGoogle Calendar · Calendly · ServiceTitan (when integrated)
*Once that integration is connected and verified.
Every call picked up
Overflow, lunch-hour and after-hours calls are answered in your business's voice, with your approved information, 24 hours a day.
- Natural voice that handles interruptions, pauses and changes of mind
- Your hours, services, service area and approved prices, nothing invented
- Overflow, after-hours or full coverage, forwarded from your number
- Says it's an AI when asked, and offers a person when appropriate
Your questions, asked well
The agent asks your intake questions one at a time, so your team gets a structured record, not a voicemail.
- Your intake questions, asked one at a time in a natural order
- Skips what the caller has already said
- Safety and urgency screening first where it matters
- Structured record per call: who, why, urgency, next step
The right next step
Bookable requests go to your calendar or booking system. Urgent or high-value calls go to the right person on your team.
- Booking requests into your calendar or booking software when integrated
- Never confirms a booking the system hasn't confirmed
- Transfers and escalation by rules you set: emergencies, VIPs, complaints
- Email summaries to the right person, every call
Nothing left hanging
Missed calls and unfinished requests get a consent-compliant follow-up, so interested callers don't go to the next business on the list.
- Missed-call and unfinished-request recovery
- Consent-based messages only, after carrier registration
- Reminders and rebooking prompts where your system supports them
- Staff tasks for anything that needs a human touch
Proof, not guesses
Track every inquiry from first ring to booking, attendance and paid work, using your own records as the source.
- Calls handled, qualified requests, confirmed bookings
- Attendance, sales and collected cash when your records are connected
- Failure patterns and fixes in the monthly review
- Your source records, never estimated ROI
Straight about what ships, and what depends on your systems.
Every build includes the core front desk. Booking, CRM, messaging and revenue tracking depend on connecting your tools, and we confirm each one technically before it's promised.
| Capability | What it does | Status |
|---|---|---|
| Business-specific call intakeAn agent configured with your services, hours, service area and policies, and nothing it hasn't been approved to say. | An agent configured with your services, hours, service area and policies, and nothing it hasn't been approved to say. | Included in every build |
| Qualification & structured recordsEach call becomes a clean record: who called, why, how urgent, and what they need. Summaries go to your team by email. | Each call becomes a clean record: who called, why, how urgent, and what they need. Summaries go to your team by email. | Included in every build |
| Staff transfer & escalationRules for when to hand off to a person: emergencies, VIP customers, upset callers, or anything outside the script. | Rules for when to hand off to a person: emergencies, VIP customers, upset callers, or anything outside the script. | Included in every build |
| Monitoring & quality controlWe review real calls, catch failure patterns and fix them before they cost you customers. | We review real calls, catch failure patterns and fix them before they cost you customers. | Included in every build |
| Verified bookingDirect booking into your calendar or shop/field-service software. We only call a booking confirmed when the system confirms it. | Direct booking into your calendar or shop/field-service software. We only call a booking confirmed when the system confirms it. | Integration, scoped per client |
| Missed-call recovery & SMSText-back and follow-up sequences, sent only with consent and after carrier registration is approved. | Text-back and follow-up sequences, sent only with consent and after carrier registration is approved. | Integration, scoped per client |
| CRM syncPush call records and outcomes into the CRM your team already works in. | Push call records and outcomes into the CRM your team already works in. | Integration, scoped per client |
| Inquiry-to-cash trackingJoin call records to bookings, show-ups, invoices and collected payments to see what the front desk is actually worth. | Join call records to bookings, show-ups, invoices and collected payments to see what the front desk is actually worth. | Needs your system data |
Someone is watching it after it goes live.
AI agents drift: a new service, a changed policy, an odd caller. The monthly service is people reviewing real calls and fixing what they find.
Your services, hours, policies and approved answers go in, along with the words your customers actually use.
Realistic and adversarial test calls, including emergencies and off-script callers. You approve before go-live.
We switch on the agreed scope, usually after-hours and overflow first, and watch it closely.
We review real calls, fix what we find, and report what turned into bookings.
Quality is the product. People review the calls.
The agent answers around the clock. Our team checks its work and keeps improving it.
Every call answered. Every caller heard.
A 20-minute consultation: we look at your call types, show you the agent working for a business like yours, and tell you plainly whether it fits.
- Google Meet, 20 minutes
- No obligation, no pitch deck
- Straight answer on fit
Booking is handled by Calendly at https://calendly.com/emmanueldessallien/ai-front-desk-business-demo